Refund policy

90-Day Happy Home Guarantee

We want you to love your Sheenwell products. If you're not happy with your purchase for any reason, contact us within 90 days of delivery and we'll make it right.

How it works:
1. Email us at [YOUR SUPPORT EMAIL] with your order number.
2. Tell us what went wrong. A photo of the product helps us improve.
3. We'll send you a full refund of the product price to your original payment method. In most cases, you do not need to send the product back.

Damaged or wrong item?
If your order arrives damaged or incorrect, email us within 7 days of delivery with a photo and we'll send a free replacement or a full refund.

Refunds are processed within 3-5 business days after approval. Your bank may take a few extra days to show it.

One guarantee claim per customer per order.